Refund & Returns Policy

At The Infinite Finds Limited, we are committed to supplying quality home and office furniture and providing our customers with a professional and reliable shopping experience. We understand that there may be situations where a customer needs to return an item, request an exchange, or report a problem with an order. This Refund & Returns Policy explains how such requests are handled.

By purchasing from The Infinite Finds Limited, you agree to the terms outlined below. This policy does not limit any rights you may have under applicable consumer protection laws.

1. Eligibility for Returns

Customers may request a return within 7 calendar days from the date of delivery or collection, provided the item qualifies for return.

To be eligible, the item must:

• Be unused and in the same condition in which it was received.

• Be free from stains, scratches, damage, modifications or signs of use.

• Include any original packaging, accessories, fittings or accompanying items where applicable.

• Be accompanied by valid proof of purchase, such as a receipt, invoice or order confirmation.

The Infinite Finds Limited reserves the right to inspect returned products before approving an exchange, replacement or refund.

2. Damaged, Defective or Incorrect Items

We take care to ensure that furniture is supplied in good condition. However, if you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Customers are encouraged to report visible damage, defects or incorrect deliveries within 48 hours of receiving the item.

Where possible, please provide clear photographs or videos showing the problem. This helps our team assess the issue and provide a suitable resolution quickly.

Depending on the circumstances, we may offer:

• Replacement of the affected product.

• Exchange for another suitable item.

• Repair of the product where appropriate.

• Refund where replacement or repair is not reasonably suitable.

3. Non-Returnable Items

Certain products may not be eligible for return unless they are defective, damaged on delivery or incorrectly supplied.

These include:

• Custom-made furniture.

• Furniture manufactured according to a customer’s specific measurements, colour, material or design requirements.

• Special-order items sourced specifically for a customer.

• Items that have been modified, assembled, altered or damaged after delivery.

• Products showing signs of misuse, improper handling or normal wear and tear.

• Clearance or final-sale products where they were clearly sold as non-returnable, subject to applicable law.

Customers are encouraged to confirm measurements, colours, specifications and other important details before placing an order for customized or special-order furniture.

4. Change of Mind

Where a customer simply changes their mind after purchasing an eligible standard product, a return may be considered provided the product meets the return conditions stated in this policy.

Any transportation or collection costs associated with a change-of-mind return may be the responsibility of the customer.

Original delivery fees are generally not refundable where the correct product was delivered in good condition.

5. Return Inspection

All returned products are subject to inspection.

Once the item is received, our team will assess its condition and determine whether it qualifies for a refund, exchange or other resolution.

If an item has been used, damaged, altered, improperly handled or returned in a condition that prevents it from being resold, the return may be declined.

Where damage occurs while the product is in the customer’s possession, The Infinite Finds Limited will not normally be responsible unless the damage resulted from a confirmed product defect.

6. Refunds

Once a refund has been approved, it will be processed using an appropriate payment method.

Refund processing times may vary depending on the original payment method, financial institution or mobile payment provider.

Where applicable, any approved refund will relate to the value of the qualifying returned product. Delivery, installation or other service charges may not be refundable unless the return resulted from an error, defective product or other issue attributable to The Infinite Finds Limited.

7. Exchanges

Customers may request an exchange for another product where appropriate.

If the replacement product has a higher price, the customer will be required to pay the difference. If the replacement product costs less, any applicable balance will be handled according to the agreed arrangement.

Exchanges remain subject to product availability.

8. Delivery and Collection Costs

Where a return results from an incorrect, defective or damaged product supplied by The Infinite Finds Limited, we will determine the appropriate arrangement for collection, replacement or redelivery.

Where a return is requested for reasons unrelated to a fault on our part, the customer may be responsible for transportation and related costs.

Customers should not send or transport products back without first contacting us and receiving return instructions.

9. Product Measurements and Appearance

Furniture dimensions and product information should be reviewed carefully before purchase.

Customers are responsible for ensuring that furniture can fit through entrances, staircases, lifts, corridors and the intended installation area.

Please also note that colours and finishes may appear slightly different depending on lighting, photography, screen settings and natural variations in materials.

Such minor differences do not necessarily constitute a product defect.

10. How to Request a Return

To request a return, exchange or report a problem with your order, please contact The Infinite Finds Limited and provide your name, order details, proof of purchase and a brief explanation of the issue.

Phone / WhatsApp: +254 727 356 687
Location: Embakasi, Nairobi, Kenya

Our team will review your request and advise you on the next appropriate steps.

11. Policy Updates

The Infinite Finds Limited may update this Refund & Returns Policy from time to time to reflect changes in our business operations, products or applicable requirements.

The version published on our website at the time of your purchase will generally apply to your order, subject to any rights provided by applicable law.

The Infinite Finds Limited is committed to handling genuine customer concerns fairly, professionally and efficiently while maintaining the quality and integrity of our furniture and services.